1. Who we are
Our website address is: https://vfxstudy.com. Information about our company and contact details can be found on our about page. If you have any concerns about privacy, please contact us via email at [email protected] with a thorough description and we will do our best to resolve the issue for you.
2. What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
2.3 Contact forms
Your Name, Username and email address may be collected through contact forms for the purpose of interacting with this site and to receive email notifications about activities on this site.
2.4 Online Shop
We collect information about you during the checkout process on our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We will also store comments or reviews, if you choose to leave them.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
2.6 Course Progress, Quizzes, and Evaluations
If you take a course on vfxstudy.com, your course progress and any answers you provide in quizzes or evaluation forms may be stored. Your participation in quizzes or evaluations is optional. This data may help us provide you with feedback about your learning progress or give you the opportunity to provide us feedback about your experience on the site. This data may also help us to improve the quality of the courses and provide customized feedback or offerings.
2.8 Embedded content from other websites
This website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
2.9 Security Logs
The IP address of visitors, user ID of logged-in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log-out requests, requests for suspicious URLs, changes to site content, and password updates.
3. How we process your data
3.1 Where we store your data
Your data is securely stored on our web servers, external backup solutions, cloud storage solutions, or local storage solutions. Our site and products are aimed at an international audience and we rely on third-party companies for data storage which may take place in data centers globally.
3.2 Where we send your data
Any data we collect about you is exclusively used to provide our services. We do not sell, trade, or rent your personal information to anybody.
We do engage third-party service providers to support our services. These service providers are carefully selected, operate under equivalent or stricter regulations as we do, and receive only the data needed to perform their service. We engage third-party service providers in the following areas:
Visitor comments may be checked through an automated spam detection service.
Payment-related information that is necessary to conduct purchase transactions is disclosed to the service provider that conducts the payment processing.
Email addresses you provide may be disclosed to third-party services for the purpose of validation and spam prevention. Furthermore, we utilize mailing list services.
If you use one of the optional single-sign-on options to access our site (social media sing-on), then you must have an existing account with the platform providing the sign-on service. That account is subject to the privacy policies of the respective service that you are already using and is not under our control.
This site is part of a network of sites that protect against distributed brute force attacks. To enable this protection, the IP address of visitors attempting to log into the site is shared with a third-party service provider.
This site is scanned for potential malware and vulnerabilities by third-party scanning software. We do not send personal information to the scanner; however, the scanner could find personal information posted publicly (such as in comments) during the scan.
In addition, we may utilize services in the area of IT security, cloud storage, customer support, marketing and analytics.
4. How long we retain your data
If you leave a comment or participate in courses with lifetime access, your provided data and its metadata are retained indefinitely. Specifically for comments, this is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. This data is retained for as long as the account is active.
Information related to orders and payment transactions is retained for as long as required by legal requirements or for as long as required to maintain access to the related products.
Security logs are kept for a short duration in order to allow for monitoring or investigation in case of an attack. For example our website security logs are generally kept for 10 days.
5. What rights you have over your data
5.1 Personal Information and Updates
If you have an account on this site, you can review and update the personal information you have provided to us (e.g., name, address) after login in your account details section.
5.2 Request for Information
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.
Please direct any request via email to [email protected].
5.3 Request for Account and Data Deletion
If you have an account on this site, you can request that we deactivate and delete your account. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Please direct any request via email to [email protected].